Terms & Conditions

TERMS & CONDITIONS

The really IMPORTANT, but boring bit (sorry!)

DELIVERY

All prices are excluding delivery. Delivery prices are based on distance. Please contact us for a quote. Alternatively you can arrange collection, free of charge, from our kitchen in Dry Drayton (CB23 8AT). We always aim to deliver at a time to suit you. This however may not always be possible, especially due to reasons beyond our control such as emergencies or road conditions. Once a cake has been delivered or collected, Two Little Cats is no longer responsible for its condition. We accept no liability for any damage to your cake after it has left us.

 

CUSTOMISATION

Each cake has a number of options available to make your cake personal to the recipient. We will always to try accommodate any changes you would like to make, however these may be subject to additional charges.

 

PAYMENT & DEPOSIT

All orders must be paid in advance. For wedding cakes, to secure your date we require a 10% deposit at the time of booking, which is non refundable. The remainder is due up to 4 weeks before the wedding. When the booking is made less than 4 weeks before the wedding, full payment is required upfront. We do not accept cash on delivery or collection.

 

CANCELLATIONS

In the unlikely event that we have to cancel your order, we will give you as much notice as possible. Should an alternative not be possible, we will provide a full refund. We cannot provide refunds on wedding cakes cancelled with less than 4 weeks notice.

 

ALLERGIES & DIETARY REQUIREMENTS

Two Little Cats cakes contain dairy, eggs, gluten (wheat) & nuts (in certain flavours). They are made in a kitchen that also handles nuts, alcohol & soya. We can make gluten, dairy and nut free cakes on request, however we cannot in any circumstance guarantee that these cakes will be free from trace amounts due to the nature of production. Two Little Cats accepts no liability for customers or their guests suffering reactions from eating our cakes. It is the customer’s responsibility to make us aware of any special dietary requirements, and their guests aware of any ingredients where appropriate. If required, and upon request, we can provide a full list of ingredients for your cake.

 

FLOWERS

Unless you are using edible flowers, all flowers and foliage are for decorative purposes only and should not be consumed. No liability can be accepted for any ill effects resulting from ingesting floral decorations. Care should be also be taken for those with contact allergies to any flowers or foliage. We cannot accept any liability for any reactions triggered by the floral decorations. Whilst care has been taken to check suitability of the flowers for use on cakes, we are not flower experts. When we attach flowers to cakes for hygiene purposes we use floral ‘picks’. These are made from plastic and must be removed prior to consumption.

 

STAND HIRE

You can arrange to hire one of our cake stands for your day. Stand hire is £30, and the stand must be returned to us within 3 days of your event in the same condition that we loan it to you. If this does not happen, you are liable for the full cost of a replacement.

 

COMPLAINTS

We take immense care with every cake that we create and hope that you love it. However, if you have a complaint, this must be made in writing with photographic evidence within 7 days of the event.

Payment for your cake confirms that you have read and agreed to these terms.

GET IN TOUCH

We love to chat about cake!

To start planning your perfect cake with Two Little Cats you can get in touch with us here